FAQ

We specialize in professional-grade pet grooming equipment including clippers, blades, brushes, combs, deshedding tools, dryers, dental care products, and specialized grooming apparel. Our product range is designed to meet the needs of both professional groomers and dedicated pet owners.

Absolutely! ARTERO Store focuses exclusively on professional-grade grooming tools and equipment. Our products are trusted by grooming studios worldwide and are built to withstand the demands of daily professional use.

Yes, we feature a dedicated “Brands” section showcasing our curated selection of professional grooming equipment manufacturers. Each brand we carry meets our strict quality standards for professional use.

All orders are processed within 1-2 business days. We understand that timely delivery is crucial for your grooming business, which is why we prioritize efficient order processing.

We offer two reliable shipping methods:

Standard Shipping: $12.95 via DHL or FedEx (10-15 days delivery after dispatch)
Free Shipping: FREE for orders over $50 via EMS (15-25 days delivery after dispatch)

Yes, we offer global delivery services. However, we are unable to ship to some remote areas and specific Asian regions due to logistical constraints. During checkout, our system will automatically verify if we can deliver to your location.

Yes, for Standard Shipping via DHL or FedEx, you’ll receive real-time tracking information. For Free Shipping via EMS, tracking availability may vary by destination.

We accept all major payment options to facilitate easy international transactions:
• Visa
• MasterCard
• JCB
• PayPal

Absolutely. We use industry-standard encryption and security measures to protect your payment information. All transactions are processed through secure payment gateways.

Prices displayed on our website are exclusive of any import duties, taxes, or customs fees that may be applicable in your country. These charges are the responsibility of the customer.

We offer a 15-day return policy from the date you receive your order. If you’re not satisfied with your purchase, please contact our customer service team to initiate a return.

Items must be returned in their original condition, unused, and in the original packaging. For hygiene reasons, certain products like dental care items may not be eligible for return unless defective.

Customers are responsible for return shipping costs unless the return is due to our error or defective products. We recommend using a trackable shipping method for returns.

Once we receive your returned item, refunds are processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

While you can checkout as a guest, creating an account allows you to track your order history, save your preferences, and enjoy faster checkout on future purchases.

Orders can only be modified or cancelled within the first 24 hours after placement, as we process orders quickly to ensure prompt delivery. Please contact us immediately if you need to make changes.

Yes, we regularly run promotions and offer special pricing for bulk purchases. We recommend signing up for our newsletter or checking our “Education Upcoming Events” section for current promotions and professional discounts.