Privacy Policy

Last Updated: January 2025

1. Introduction

Welcome to ARTERO Store (“we,” “our,” or “us”). We are committed to protecting the privacy and security of our professional grooming customers worldwide. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website petspashop.com and use our professional grooming equipment and services.

2. Information We Collect

2.1 Personal Information

We collect information that identifies you as an individual or relates to your professional grooming business:

• Contact Information: Name, email address, phone number, business address
• Payment Information: Credit card details (processed securely through our payment partners), billing address
• Professional Information: Business name, grooming studio details, purchase history
• Account Information: Username, password, preferences

2.2 Technical Information

We automatically collect certain information when you visit our website:

• IP address and device information
• Browser type and version
• Pages visited and time spent on site
• Referring website addresses

2.3 Professional Preferences

We may collect information about your grooming equipment preferences, product interests, and professional needs to better serve your business.

3. How We Use Your Information

As a trusted supplier to professional groomers, we use your information to:

• Process and fulfill your orders for grooming equipment
• Provide customer support and professional assistance
• Send order confirmations and shipping notifications
• Process secure payments through our PCI-DSS compliant systems
• Offer volume discounts and professional pricing
• Improve our products and services for grooming professionals
• Send relevant product updates and educational content
• Comply with legal obligations and prevent fraud

4. Data Sharing and Disclosure

4.1 Service Providers

We share information with trusted third parties who assist us in operating our website and serving professional groomers:

• Payment Processors: Visa, MasterCard, JCB, PayPal for secure transaction processing
• Shipping Partners: To deliver grooming equipment worldwide
• Technical Support: For website maintenance and security

4.2 Legal Requirements

We may disclose your information when required by law or to protect our rights, property, or safety, or that of our professional grooming community.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. International Data Transfers

As we serve grooming professionals globally (excluding some remote areas and specific Asian regions), your information may be processed in countries outside your residence. We ensure appropriate safeguards are in place for international data transfers.

6. Data Security

Your Security is Our Priority. We implement enterprise-grade security measures:

• 256-bit SSL encryption on all transactions
• PCI-DSS compliant payment processing
• Secure tokenization of payment information
• Regular security audits and monitoring
• We never store complete payment details on our servers

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Professional business records are typically maintained for 7 years.

8. Your Rights

As a valued professional grooming customer, you have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Data portability for your business information
• Withdraw consent where processing is based on consent

9. Cookies and Tracking Technologies

9.1 What We Use

We use cookies and similar technologies to enhance your browsing experience and understand how professional groomers use our site:

• Essential Cookies: Required for site functionality and secure payments
• Analytics Cookies: Help us understand how groomers interact with our site
• Preference Cookies: Remember your settings and preferences

9.2 Your Choices

You can control cookie settings through your browser. However, disabling essential cookies may affect your ability to make purchases or use certain features of our site.

10. Children’s Privacy

Our website and services are directed to professional grooming businesses and individuals over the age of 18. We do not knowingly collect information from children under 16.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on our website with an updated revision date.

12. Contact Us

© 2025 ARTERO Store. All Rights Reserved. | Professional Pet Grooming Solutions