Returns & Exchanges

Our Commitment to Professional Groomers

At ARTERO Store, we understand that your grooming business depends on reliable, high-quality equipment. We stand behind our professional grooming products and want to ensure your complete satisfaction. If any item doesn’t meet your professional standards, we’re here to help.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your order. This gives you adequate time to evaluate the equipment in your professional grooming environment.

Conditions for Returns & Exchanges

To be eligible for return or exchange, items must meet the following conditions:

• Items must be in original, unused condition
• All original packaging and tags must be intact
• Equipment must show no signs of use or installation
• Proof of purchase (order number) is required
• All accessories and manuals must be included

Return & Exchange Process

Follow these simple steps to initiate your return or exchange:

1. Contact Our Team: Email us at [email protected] within 15 days of receiving your order
2. Provide Details: Include your order number, product details, and reason for return/exchange
3. Receive Authorization: We’ll email you a Return Merchandise Authorization (RMA) number
4. Package Items: Securely pack the items with all original packaging and include the RMA number
5. Ship to Us: Send the package to our address (shipping costs are customer’s responsibility)
6. Processing: We’ll process your return/exchange within 3-5 business days of receipt

Refund Information

Refund Processing Time: 5-7 business days after we receive and inspect your return

Refund Method: Refunds will be issued to your original payment method:

• Visa, MasterCard, JCB: 5-7 business days (depending on your bank)
• PayPal: 3-5 business days

Note: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility.

Exchange Process

For exchanges of eligible items:

• Follow the same return process above
• Clearly state the item you wish to exchange for
• We’ll ship the replacement item once we receive your return
• Standard shipping rates apply for the new item

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear ARTERO Store Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Order Date: [Date Ordered]
Product(s) to Return: [Product Name(s) and SKU if available]
Reason for Return/Exchange: [Please provide details]

I have reviewed the return policy and confirm that the items meet the return conditions.

Please provide the RMA number and return instructions.

Thank you,

[Your Name]
[Your Business Name - Optional]
[Your Phone Number]
[Your Email Address]
            

Thank you for choosing ARTERO Store for your professional grooming equipment needs. We’re committed to supporting your grooming business with quality products and exceptional service.