Term and Conditions

Last Updated: [Current Date]

Welcome to ARTERO Store. These Terms and Conditions govern your use of our website and the purchase of professional grooming products from us. By accessing our site and making purchases, you agree to be bound by these terms.

1. User Responsibilities and Account Obligations

1.1 Account Registration

While account registration is not mandatory for browsing, creating an account enables faster checkout and order tracking. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

1.2 Accurate Information

You agree to provide accurate, current, and complete information during the registration and ordering process. As professional grooming equipment may require specific shipping considerations, please ensure your delivery address is correct and complete.

1.3 Age Requirement

You must be at least 18 years old to purchase from our store. By placing an order, you confirm that you meet this age requirement.

2. Products and Services Description

2.1 Product Information

ARTERO Store specializes in professional-grade pet grooming equipment, including but not limited to:

• Grooming apparel and tools
• Clippers, blades, and brushes
• Cage banks and equipment
• Cleaners, disinfectants, and care products
• Educational materials and dental care products

2.2 Product Availability

All products are subject to availability. While we strive to maintain adequate stock levels, we cannot guarantee that all items will be available at the time of ordering.

2.3 Product Images and Descriptions

We make every effort to display product colors and images as accurately as possible. However, slight variations may occur due to monitor settings and product updates.

3. Ordering and Payment Terms

3.1 Order Process

Order confirmation constitutes our acceptance of your order. All orders are processed within 1-2 business days after payment confirmation.

3.2 Pricing

All prices are listed in US dollars and are subject to change without notice. We reserve the right to correct pricing errors that may occur.

3.3 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at the time of order placement. By providing payment information, you represent that you are authorized to use the payment method.

3.4 Order Cancellation

Orders may be cancelled within 24 hours of placement, provided they haven’t entered the processing stage. Contact our customer service team immediately for cancellation requests.

4. Shipping and Delivery

4.1 Shipping Methods

We offer two shipping options to meet your professional needs:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: Available for orders over $50 via EMS (15-25 business days after shipment)

4.2 Delivery Areas

We ship worldwide, excluding some Asian countries and remote areas. Please contact us if you’re unsure about delivery to your location.

4.3 Delivery Issues

While we strive for timely delivery, shipping times are estimates and not guaranteed. We are not responsible for delays caused by carriers or customs processing.

4.4 Risk of Loss

All items purchased from our store are delivered by independent carriers. Risk of loss and title for such items pass to you upon our delivery to the carrier.

5. Returns and Exchanges

5.1 Return Timeframe

We accept returns and exchanges within 15 days from the date you receive your order, giving you adequate time to evaluate equipment in your professional grooming environment.

5.2 Return Conditions

To be eligible for return or exchange, items must meet the following conditions:

• Items must be in original, unused condition
• All original packaging and tags must be intact
• Equipment must show no signs of use or installation
• Proof of purchase (order number) is required
• All accessories and manuals must be included

5.3 Non-Returnable Items

For health, safety, and hygiene reasons, the following items cannot be returned or exchanged:

• Cleaners and Disinfectants (opened or unopened)
• Ear Care products
• Eye Care products
• Dental Care items
• Flea, Tick & Skunk Care products
• Opened DVDs & Books
• Any product where original packaging has been opened or damaged

5.4 Return Process

To initiate a return or exchange:

1. Email us at [email protected] within 15 days of receiving your order
2. Provide your order number, product details, and reason for return/exchange
3. We’ll email you a Return Merchandise Authorization (RMA) number
4. Securely pack items with all original packaging and include the RMA number
5. Ship the package to our address (return shipping costs are customer’s responsibility)
6. We’ll process your return/exchange within 3-5 business days of receipt

5.5 Refund Information

Refunds are processed within 5-7 business days after we receive and inspect your return. Original shipping fees are non-refundable, and return shipping costs are the customer’s responsibility.

6. Intellectual Property

6.1 Copyright

All content on this website, including text, graphics, logos, images, and software, is the property of ARTERO Store or our content suppliers and protected by international copyright laws.

6.2 Trademarks

ARTERO and all related logos, product names, and design marks are trademarks of ARTERO Store. You may not use these marks without our prior written permission.

6.3 Limited License

We grant you a limited, revocable license to access and make personal use of this site. This license does not include any resale or commercial use of the site or its contents.

7. Limitation of Liability

7.1 Product Use

ARTERO Store provides professional grooming equipment designed for use by trained professionals. Users are responsible for proper product use according to manufacturer instructions and industry standards.

7.2 Liability Cap

To the fullest extent permitted by law, ARTERO Store’s total liability for any claim arising from your use of our products or website shall not exceed the purchase price of the products in question.

7.3 Indirect Damages

ARTERO Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use our products or website.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms, explains how we collect, use, and protect your data.

9. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Missouri, without regard to its conflict of law provisions. Any disputes shall be resolved in the state or federal courts located in Kansas City, Missouri.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site after changes constitutes acceptance of the modified Terms.

11. Contact Information

Our dedicated customer service team is here to help professional groomers like you. Please don’t hesitate to contact us with any questions about these Terms or your orders.